Issues with email PDF's

  • Profile Image
    Asked on February 01, 2021 at 02:07 PM


    We have our account set up so that when an employee completes a form, whether it is an intake, reference, work history etc. a copy of the PDF is emailed to us to download as opposed to coming into this portal each time. Lately these PDF's have been blank more often than not. I am still able to pull them from this site but was wondering if we could look into this issue to avoid the extra step.

    Thank you!

  • Profile Image
    Answered on February 01, 2021 at 08:15 PM

    I believe this is occurring on most of your forms.

    Could you create a new PDF document on your PDF Editor and then link that new document to your email:


    This should pull in your form fields correctly and show them in your email attachment.

    Please try this and let us know.