Person having trouble with completing form

  • NHUhblSCM
    Asked on February 1, 2021 at 5:14 PM

    We have a person who is having trouble completing one of our forms.

    For one thing, it looks really outdated when he pulls it up (I attached a screenshot of what it should look like, and what it looks like for him).

    Secondly, for whatever reason it's not letting him get past the first page, and he's tried so many times he's now on your phishing list, which is preventing him from using your website at all. (It almost looks like a login screen??)

    I don't really understand what's going on because we haven't had any trouble with our other students. Hopefully you can shed some light on it.

    Thank you!


    1612217580 60187cec14e54 Screenshot 10


    1612217595 60187cfb47943 Screenshot 21


    1612217604 60187d041ddbc Screenshot 32

    Page URL: https://form.jotform.com/203656227132046
  • KrisLei Jotform Support
    Replied on February 1, 2021 at 11:11 PM

    Hello,

    Based on the screenshot, it seems that the IP address has been added to our blocked list. May we ask the IP address the student is using to verify it further on our end? He can check his IP through this link: What Is My IP Address - See Your Public Address - IPv4 & IPv6

    Please advise him to connect to a different network to see if it will make a difference? If the form is also embedded on a website, please provide us with the URL where it is located to investigate it further.

    Looking forward to your response. Thank you.

  • NHUhblSCM
    Replied on February 1, 2021 at 11:22 PM
    Thank you for your email! We will reply within 2 business days.
    Support hours are Monday through Friday from 8AM - 5PM Central.
    NOTE: If you are a member of Source Code Meditation™, Higher Brain Living®, or The New Human University™, all questions (other than financial or sensitive) must be posted in the corresponding Facebook group.
    Thanks and have a great day!
    – The Higher Brain Living Team
    ...
  • Tommy JotForm Support
    Replied on February 2, 2021 at 2:53 AM

    Hello,

    We are sorry for the inconvenience. There was an error on our end that was fixed recently. Your forms should be working as expected.

    Here is a screencast,

    1612252324 601904a4a11ed Screenshot 10

    Please contact us again if the issue persists.

  • NHUhblSCM
    Replied on February 2, 2021 at 2:56 AM
    Thank you for your email! We will reply within 2 business days.
    Support hours are Monday through Friday from 8AM - 5PM Central.
    NOTE: If you are a member of Source Code Meditation™, Higher Brain Living®, or The New Human University™, all questions (other than financial or sensitive) must be posted in the corresponding Facebook group.
    Thanks and have a great day!
    – The Higher Brain Living Team
    ...