Person having trouble with completing form

  • Profile Image
    NHUhblSCM
    Asked on February 01, 2021 at 05:14 PM

    We have a person who is having trouble completing one of our forms.

    For one thing, it looks really outdated when he pulls it up (I attached a screenshot of what it should look like, and what it looks like for him).

    Secondly, for whatever reason it's not letting him get past the first page, and he's tried so many times he's now on your phishing list, which is preventing him from using your website at all. (It almost looks like a login screen??)

    I don't really understand what's going on because we haven't had any trouble with our other students. Hopefully you can shed some light on it.

    Thank you!


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  • Profile Image
    KrisLei
    Answered on February 01, 2021 at 11:11 PM

    Hello,

    Based on the screenshot, it seems that the IP address has been added to our blocked list. May we ask the IP address the student is using to verify it further on our end? He can check his IP through this link: What Is My IP Address - See Your Public Address - IPv4 & IPv6

    Please advise him to connect to a different network to see if it will make a difference? If the form is also embedded on a website, please provide us with the URL where it is located to investigate it further.

    Looking forward to your response. Thank you.

  • Profile Image
    NHUhblSCM
    Answered on February 01, 2021 at 11:22 PM
    Thank you for your email! We will reply within 2 business days.
    Support hours are Monday through Friday from 8AM - 5PM Central.
    NOTE: If you are a member of Source Code Meditation™, Higher Brain Living®, or The New Human University™, all questions (other than financial or sensitive) must be posted in the corresponding Facebook group.
    Thanks and have a great day!
    – The Higher Brain Living Team
    ...
  • Profile Image
    tommy
    Answered on February 02, 2021 at 02:53 AM

    Hello,

    We are sorry for the inconvenience. There was an error on our end that was fixed recently. Your forms should be working as expected.

    Here is a screencast,

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    Please contact us again if the issue persists.

  • Profile Image
    NHUhblSCM
    Answered on February 02, 2021 at 02:56 AM
    Thank you for your email! We will reply within 2 business days.
    Support hours are Monday through Friday from 8AM - 5PM Central.
    NOTE: If you are a member of Source Code Meditation™, Higher Brain Living®, or The New Human University™, all questions (other than financial or sensitive) must be posted in the corresponding Facebook group.
    Thanks and have a great day!
    – The Higher Brain Living Team
    ...