Urgent

  • Natasha Kojic
    Asked on February 1, 2021 at 6:06 PM

    I have received an email from you to natashakeymedia1@gmail.com and the payment but I am not receiving an email to reset my password

  • Girish JotForm Support
    Replied on February 1, 2021 at 11:46 PM

    Hello Natasha,

    There is no regular account linked to this email address Natashakeymedia1@gmail.com. It is linked to a Guest account and hence you are not receiving the email.

    However, I can see that you are receiving form submissions to this email address. But, the form is located in another account 2762***65wzx which is linked to 2762***65wzx@gmail.com. So when you reset the password of this account the reset link will be sent to 2762***65wzx@gmail.com.

  • yxcspeedway
    Replied on February 1, 2021 at 11:58 PM

    WHY NO ONE IS RESPONDING TO ME??? I AM PAID THE WHOLE YEAR AND I DONT GET ANY SUPPORT?????


    PLEASE RESOLVE THE ISSUE., CANNOT PROCEED WHEN OUR CUSTOMER CLICK NEXT!!! OUR BUSINESS IS GREATLY AFFECTED

    SEE THIS LINK


    https://form.jotform.com/210112724589453

    Page URL:

    https://form.jotform.com/210112724589453

  • Natasha Kojic
    Replied on February 2, 2021 at 12:11 AM
    I do not recognize that email
    ...
  • Girish JotForm Support
    Replied on February 2, 2021 at 1:18 AM

    Sorry, but as far as I can see that form belongs to the account 276221765wzx@gmail.com.

    You have been getting notification emails for this form https://www.jotform.com/form/203617219197257.

    You may need to contact this form owner directly to gain access into the account.