we did not receive a form

  • calpainspine
    Asked on February 1, 2021 at 6:41 PM

    hello

    Antonio Gutierrez filled out a form yesterday and he received an email saying that it was received. I did not get the email from noreply@jotform.com saying that we had a new form submitted and i do not see it in our forms. Can you verify this

  • Carlos_C
    Replied on February 1, 2021 at 11:59 PM

    Hello There!

    Please provide us with the form ID/URL and the email address that fill out the form, so we can check the issue.

    You can also track all the emails under the history settings https://support.jotform.com/myaccount/history.

    With the following format:

    1612241979 6018dc3bc091a Screenshot 10

  • yxcspeedway
    Replied on February 2, 2021 at 12:00 AM

    WHY NO ONE IS RESPONDING TO ME??? I AM PAID THE WHOLE YEAR AND I DONT GET ANY SUPPORT?????


    PLEASE RESOLVE THE ISSUE., CANNOT PROCEED WHEN OUR CUSTOMER CLICK NEXT!!! OUR BUSINESS IS GREATLY AFFECTED

    SEE THIS LINK


    https://form.jotform.com/210112724589453

    Page URL:

    https://form.jotform.com/210112724589453

  • Carlos_C
    Replied on February 2, 2021 at 1:00 AM

    @yxcspeedway

    We already escalate the issue in the ticket https://www.jotform.com/answers/2866389, please stop spamming other users tickets.