Submit button is not working correctly

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    evaaceves
    Asked on February 01, 2021 at 08:11 PM

    I need your assistance with forms that are not submitting. My users get a please wait message and I am not receiving responses. Please help.1612228454_6018a766936e7_Screen Shot 202

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    grace
    Answered on February 02, 2021 at 01:28 AM

    Hi Evaaceves,

    We apologize for the inconvenience this has caused. I've cloned and tested your Talent Search Program at Mt. San Jacinto College - during COVID-19 form but I was not able to replicate the issue. I could submit and get submissions of the form. Here is the successful result;

    1612247246_6018f0ce4fee2_Screen Shot 202

    It may be a temporary issue. Could you please check your forms? If the problem persists, Could you please share the problem gif or screencast via this ticket? There is a detailed guide about posting screenshots to the Support Team: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

    If you need further assistance, please let us know.

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    evaaceves
    Answered on February 02, 2021 at 01:44 AM
    I figured it out, I made some edits and reset the form links and both
    worked. Is that normal? I mean to have to reset the link from time to time?
    Thanks for your prompt response.
    ...
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    grace
    Answered on February 02, 2021 at 03:03 AM

    Hi evaaceves,

    You do not need to reset the link from time to time. We had an issue with the clicking button in JotForm. It has been resolved by our developers. 

    If you need further assistance, please let us know.

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    evaaceves
    Answered on February 02, 2021 at 03:22 AM
    Thank You for your response
    ...