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evaacevesAsked on February 1, 2021 at 8:11 PM
I need your assistance with forms that are not submitting. My users get a please wait message and I am not receiving responses. Please help.
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grace JotForm DeveloperReplied on February 2, 2021 at 1:28 AM
Hi Evaaceves,
We apologize for the inconvenience this has caused. I've cloned and tested your Talent Search Program at Mt. San Jacinto College - during COVID-19 form but I was not able to replicate the issue. I could submit and get submissions of the form. Here is the successful result;
It may be a temporary issue. Could you please check your forms? If the problem persists, Could you please share the problem gif or screencast via this ticket? There is a detailed guide about posting screenshots to the Support Team: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.
If you need further assistance, please let us know.
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evaacevesReplied on February 2, 2021 at 1:44 AMI figured it out, I made some edits and reset the form links and both
worked. Is that normal? I mean to have to reset the link from time to time?
Thanks for your prompt response.
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grace JotForm DeveloperReplied on February 2, 2021 at 3:03 AM
Hi evaaceves,
You do not need to reset the link from time to time. We had an issue with the clicking button in JotForm. It has been resolved by our developers.
If you need further assistance, please let us know.
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evaacevesReplied on February 2, 2021 at 3:22 AMThank You for your response
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