Forms not downloading

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    Avania 
    Asked on February 01, 2021 at 08:13 PM

    Hi


    I keep trying to download the forms but when i click on the link i get the below error message

    please help

    1612228373_6018a71507f33_

  • Profile Image
    Mike_G
    Answered on February 02, 2021 at 01:24 AM

    We would like to apologize for any inconvenience. The error you are getting when trying to access the files uploaded on your form is probably due to the Privacy Settings of your account.

    It's possible that your account's Privacy Settings is set to require log-in before someone can view the uploaded files.

    https://www.jotform.com/myaccount/settings

    1612246066_6018ec32bc1a0_zt210202_010722

    If the option in my screenshot above is checked for your account, you would need to be logged on to your account on the same browser you are accessing the uploaded files.

    Feel free to let us know if you need any further assistance.