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AvaniaAsked on February 1, 2021 at 8:13 PM
Hi
I keep trying to download the forms but when i click on the link i get the below error message
please help
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Mike_G JotForm SupportReplied on February 2, 2021 at 1:24 AM
We would like to apologize for any inconvenience. The error you are getting when trying to access the files uploaded on your form is probably due to the Privacy Settings of your account.
It's possible that your account's Privacy Settings is set to require log-in before someone can view the uploaded files.
https://www.jotform.com/myaccount/settings
If the option in my screenshot above is checked for your account, you would need to be logged on to your account on the same browser you are accessing the uploaded files.
Feel free to let us know if you need any further assistance.