Unable to log into my account

  • Profile Image
    Miki Hickel 
    Asked on February 01, 2021 at 08:17 PM

    Hello,

    I usually log in to our account using my gmail login, but that doesn't seem to be working.

    I'm also not getting the password reset email.

    Our form is down and I'd like to pay to keep it available, but I can't without being able to login.

  • Profile Image
    Niko_N
    Answered on February 02, 2021 at 01:20 AM

    Greetings,

    We apologize for the inconvenience.

    The system mistakenly suspended your account. I've manually checked and activated it.

    Please try to log into your account now and let us know if the issue persists.

    Thank you!