The files/photos uploaded to the form are not transferring to Airtable despite having Airtable Integration?

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    Daniela 
    Asked on February 01, 2021 at 09:15 PM

    I have Airtable Integration and I have already matched up the upload file and the Airtable attachment categories, but nothing happens. I removed the integration and re-did the whole thing to see if that would help but I still can't get the file to transfer over. Everything else does carry over.

    Screenshot
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    Rehan_F
    Answered on February 02, 2021 at 01:40 AM

    Greetings Daniela,

    Kindly confirm, did you add an Attachment field in your AirTable?

    1612247921_6018f371cb6a8_

    In the integration in Jotform, you'll have to map both fields as shown below.

    1612247980_6018f3ac84600_

    Should you need further assistance then please let us know.

    Thanks

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    Daniela
    Answered on February 03, 2021 at 02:03 PM

    Hi Rehan,

    Thank you so much for your answering! Yes, the steps you show in the pictures are what I did earlier before posting my question and the files still were not transferring. Here is a screenshot of it.1612378986_601af36ac2026_Screen Shot 202

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    Sonnyfer
    Answered on February 03, 2021 at 06:29 PM

    Thanks for the additional information. To confirm, are all the fields in your AirTables set before integrating your form? Would it be possible for you to disconnect and reconnect your form and then test again?

    Guide: How-to-integrate-jotform-with-airtable

    Please try it out. I also cleared your form cache as a precaution.

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    dbologna04
    Answered on February 03, 2021 at 07:16 PM

    Hi Sonnyfer. I had already disconnected and reconnected my form before asking the question, but I did it all over again to see if anything would change. I tested it out but it seems that the uploaded photo is still not transferring from Jotform to Airtable. All the fields I need are matching.

    What else can I do?

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    Vick_W
    Answered on February 03, 2021 at 11:21 PM

    Hi Daniela,

    I've created a clone of your form and integrated AirTable with it. Here is the result.

    1612412322_601b75a22f175_card.gif

    You can check the AirTable on the link below.

    https://airtable.com/shrMvFJtpqPuSlSTK

    The integration is working as expected. Please check your image upload settings again just to make sure.

    Thanks