What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong E-Mail connected.

    Asked by KaribuDesign on June 03, 2011 at 05:04 AM

    Hello team!


    I need your help. I want you to remove the account Henke963. Because that ain´t me.

    And I want that email that´s connected to that account, to be connected to this account instead.

    Hope you guys understand my problem, and are willing to help me solve it.


    Wars regards. Thanks for this service.


    Henrik Andersson,

    Webmaster of:

    Page URL:

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    JotForm Support

    Answered by abajan on June 03, 2011 at 05:44 AM

    Hi Henrik

    Not that I doubt the veracity of what you have stated but according to my information both seem to originate from the city of Höör in Sweden and you both signed up with us on the same date.

    Can you think of a possible explanation for this?

    ~ Wayne

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    Answered by KaribuDesign on June 03, 2011 at 06:13 AM

    Yes. I have figured it out. Finally! :)

    My friend and I both have websites and both uses this form. And when i registed he used my e-mail strange enought. Thats why i want the account henke963 removed. Because i want to use the E-mail on MY account.

    So please remove the suspension of this account. And restore my forms. Because i really need then.

    Sorry for everything.



  • Profile Image

    Answered by KaribuDesign on June 03, 2011 at 08:37 AM

    Please help me! I gently beg! :)

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    JotForm Founder

    Answered by aytekin on June 03, 2011 at 09:08 AM

    I unsuspended your account. Please do not ask for passwords in your forms. You cannot use JotForm to create login forms.

    We cannot delete an account that belongs to someone else on your request though. If you have access to that email address, you can reset your password and access to the account, and then post the request for account removal when you are logged into that account.