Why my form is in German?

  • Profile Image
    Ruest
    Asked on February 01, 2021 at 10:26 PM

    Hello,

    For some reason, my clients get notifications and error messages in German. My account language is set to English and my Form doesn't seem to have any language setting.

    https://form.jotform.com/210236426325144

    Also, it seems like the form is stuck after question 2 (submitting doesn't do anything; I tried various browsers and my clients complained about it, too).

    Can you please advise?

    Thank you,

    Valentin

  • Profile Image
    jherwin
    Answered on February 02, 2021 at 02:34 AM

    Hello Valentin, The issue with the next button has been resolved, we apologize for that. As for the language issue, I checked our mail logs and the notification sends an English template, can you please send us a screenshot of the notification in another language so we can check it on our end?

    I can confirm that the warning messages are in another language. To fix that issue, please set the form language to English and edit the form warnings on the form if the form warning is in another language after setting the form language in English.

    Please give it a try and let us know how it goes.