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gypsymoonvapinbrewsAsked on February 1, 2021 at 11:10 PM
Hello There,
I am having problems submitting the form, This issue just started happening today. If i fill out the form and then hot submit it is not submitting, it is also erasing so of the information I put in. I also notice that i cant hit the forward button if i go back to some pages.
please tell me why this started happening.
Page URL: https://form.jotform.com/210187153391048 -
Elton Support Team LeadReplied on February 2, 2021 at 2:42 AM
We are truly sorry for the inconvenience this has caused. The problem is now fixed. Your form should work fine now.
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gypsymoonvapinbrewsReplied on February 2, 2021 at 9:13 AM
Hello,
The next button is still not working on the form.
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Amjad_AReplied on February 2, 2021 at 11:00 AM
Hi,
I have checked the next button on the form, however, it is working fine on my end now. I have cleared your form cache. Can you please give it a try and let us know?
We would be glad to assist you.
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gypsymoonvapinbrewsReplied on February 2, 2021 at 10:57 PM
Hello,
It is working again, can you please tell me what was fix so I know incase this issue happens again.
Thank
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Vanessa_TReplied on February 3, 2021 at 4:42 AM
We had an issue on our backend, unfortunately, due to the technicality of the fix, I'm afraid I am unable to provide you what was done on our backend.
Don't hesitate to contact us anytime should you need any other assistance.