What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Spreadsheet is not updating. Any Ideas?

    Asked by osfgreenshow on November 02, 2013 at 02:06 PM

    I have created a google spreadsheet integration. It seems to work and then new entys are not updating. Any Ideas?

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    Answered by jedcadorna on November 02, 2013 at 06:14 PM

    We really do apologize for the inconvenience. This was due to the update made few days ago by our developer team. I have tested the integration and is working fine now. If re-integrating google spreadsheet does not work please let us know. We are really sorry if this extra steps needs to be done.

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    Answered by osfgreenshow on November 02, 2013 at 07:27 PM

    I have re integrated and am having the same problem. The existing responses download correctly. But no new entries are synced?

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    Answered by jedcadorna on November 02, 2013 at 07:52 PM


    I was able to replicate the issue on my end. When you re-integrate the spreadsheet it shows the latest form that has been submitted but when you do an actual submission it's not syncing. I will forward this ticket to our developer to rectify the issue. We will let you know once a fix has already been applied. Thanks for letting us know and we apologize for the inconvenience this has caused you.



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    Answered by alp_deniz on November 03, 2013 at 01:24 PM


    I am sorry for this inconvenience, the problem is now fixed. 

    Thank you for your patience

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    Answered by sahba95 on November 23, 2013 at 01:43 PM


    Same problem.

    New entery is not loading completly and correctly

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    JotForm Support

    Answered by EltonCris on November 23, 2013 at 06:08 PM


    Please post your question to a separate thread and provide details like the form URL so we can investigate the problem further.

    Thank you!