Google Spreadsheet is not updating. Any Ideas?

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    osfgreenshow
    Asked on November 02, 2013 at 02:06 PM

    I have created a google spreadsheet integration. It seems to work and then new entys are not updating. Any Ideas?

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    jedcadorna
    Answered on November 02, 2013 at 06:14 PM

    We really do apologize for the inconvenience. This was due to the update made few days ago by our developer team. I have tested the integration and is working fine now. If re-integrating google spreadsheet does not work please let us know. We are really sorry if this extra steps needs to be done.

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    osfgreenshow
    Answered on November 02, 2013 at 07:27 PM

    I have re integrated and am having the same problem. The existing responses download correctly. But no new entries are synced?

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    jedcadorna
    Answered on November 02, 2013 at 07:52 PM

    Hi,

    I was able to replicate the issue on my end. When you re-integrate the spreadsheet it shows the latest form that has been submitted but when you do an actual submission it's not syncing. I will forward this ticket to our developer to rectify the issue. We will let you know once a fix has already been applied. Thanks for letting us know and we apologize for the inconvenience this has caused you.

     

    Thanks,

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    alp_deniz
    Answered on November 03, 2013 at 01:24 PM

    Hi, 

    I am sorry for this inconvenience, the problem is now fixed. 

    Thank you for your patience

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    sahba95
    Answered on November 23, 2013 at 01:43 PM

    Hi:

    Same problem.

    New entery is not loading completly and correctly

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    EltonCris
    Answered on November 23, 2013 at 06:08 PM

    @sahba95 

    Please post your question to a separate thread and provide details like the form URL so we can investigate the problem further.

    Thank you!