Card format not working

  • ClearSmilesOrtho
    Asked on February 1, 2021 at 11:24 PM

    It appears that the single question format is malfunctioning across several forms under my account. Please advise as users currently cannot use the form nor can I 'edit submission' entries

  • Elton Support Team Lead
    Replied on February 2, 2021 at 2:32 AM

    We are truly sorry for the inconvenience this has caused. The problem is now fixed. Your form should work fine now.

  • ClearSmilesOrtho
    Replied on February 2, 2021 at 4:34 PM

    This issue has not been fixed as per my investigations as users still cannot press next- issue has now been resolved following clearing our cache and browsing data

  • Elton Support Team Lead
    Replied on February 2, 2021 at 5:09 PM

    We have cleared your form cache, could you please try it again? I think it was only due to cache. We also made necessary tests and everything is working including your forms.

    Here's my test with the form you've provided.

    02032021 fbNyVLf6m4 Screenshot 10