CAN YOU PLEASE CHECK MY ACCOUNT?

  • Profile Image
    yxcspeedway
    Asked on February 01, 2021 at 11:35 PM

    WHY NO ONE IS RESPONDING TO ME??? I AM PAID THE WHOLE YEAR AND I DONT GET ANY SUPPORT?????


    PLEASE RESOLVE THE ISSUE., CANNOT PROCEED WHEN OUR CUSTOMER CLICK NEXT!!! OUR BUSINESS IS GREATLY AFFECTED

    SEE THIS LINK


    https://form.jotform.com/210112724589453

    Page URL:

    https://form.jotform.com/210112724589453

  • Profile Image
    yxcspeedway
    Answered on February 01, 2021 at 11:47 PM

    WHY NO ONE IS RESPONDING TO ME??? I AM PAID THE WHOLE YEAR AND I DONT GET ANY SUPPORT?????


    PLEASE RESOLVE THE ISSUE., CANNOT PROCEED WHEN OUR CUSTOMER CLICK NEXT!!! OUR BUSINESS IS GREATLY AFFECTED

    SEE THIS LINK


    https://form.jotform.com/210112724589453

    Page URL:

    https://form.jotform.com/210112724589453


  • Profile Image
    radishhealth
    Answered on February 02, 2021 at 12:11 AM

    Our account is having same error on our forms. Seems like someone at Jotform wrote some poor code in JS files and its preventing users to move to NEXT card. See below error in console. We also have yet to hear back.

    1612242689_6018df018a655_js-error.PNG

  • Profile Image
    yxcspeedway
    Answered on February 02, 2021 at 12:18 AM

    Please someone from Jotform Team resolve this issue. Our customers cannot proceed with our transactions.

  • Profile Image
    Vick_W
    Answered on February 02, 2021 at 12:59 AM

    Hi @yxcspeedway

    Your issue is escalated to the backend team on the ticket below. For any related questions please reply on the link below.

    https://www.jotform.com/answers/2866389

    Thanks

  • Profile Image
    radishhealth
    Answered on February 02, 2021 at 01:02 AM

    @vick_w can you also reply to our ticket... none of our forms work

    https://www.jotform.com/answers/2865991-Javascript-Errors-on-all-forms

  • Profile Image
    Vick_W
    Answered on February 02, 2021 at 01:14 AM

    Hi @radishhealth,

    I have this issue escalated to the backend team on the highest priority. Hopefully, this will get fixed very soon. Please accept our apologies for the inconvenience.

    As soon as an update is received. We will let you know here and in your ticket as well.

    Thanks