How can I change the icon

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    tmarshall32
    Asked on February 02, 2021 at 01:14 AM

    when I send a text to someone how do I change the Icon on the text


    1612246451_6018edb3b65f2_Screen Shot 2021612246450_6018edb2af003_Logos icon.jpg

    Screenshot
  • Profile Image
    grace
    Answered on February 02, 2021 at 03:50 AM

    Hi tmarshall32,

    I'm currently working on your request, I will let you know once it's ready.

  • Profile Image
    grace
    Answered on February 02, 2021 at 04:21 AM

    Hi tmarshall32,

    The icon that appears when you share the form link via applications can be changed by adding a logo on the welcome page. If you change the logo, the icon will be changed.

    1612257354_6019184a31add_Screen Shot 202

    I've cloned and tested your form with your logo but I've noticed inconsistency about showing the logo. I have escalated your request to our developer team, however, we cannot give you ETA on it, as it depends on their workload. We will inform you if there are any updates about your request via this thread. 

    If you need further assistance, please let us know.

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    asli
    Answered on February 08, 2021 at 09:28 AM

    Hi,

    If you are sharing your form via imessage, we expect you to have no problems. Due to the cache structure of Instagram, it may appear in the image that we previously put as an icon. In Whatsapp, the image appearing may differ depending on the model of your phone. If you still have the problem, can you explain which platform and what kind of problem? Thanks for reporting. Let us know if you need any further assistance.

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    tmarshall32
    Answered on February 08, 2021 at 11:11 AM
    I’m sending to to
    Mostly iPhone .. even on my iPhone it’s not showing
    Sent from my iPhone
    ...
  • Profile Image
    Gaetan_B
    Answered on February 08, 2021 at 12:35 PM

    Hello,

    Do you mean that when sharing on your iPhone via iMessage, you only have the Jotform icon and not your own image?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance