Cancellation of Bronze Plan

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    Szarrii Lim
    Asked on February 02, 2021 at 03:53 AM

    Hi Jotform,

    I seemed to have downgraded my student bronze payment plan at December 15th last year, and I believed that all the while my account has been downgraded. However, it seems like the downgrade did not go through and I have been charged again for 2 months worth of payments. I'm positive that you'll see in your records that no activity can be linked back to my account except maybe for an attempt to downgrade my plan. I did not use jotform premium in this period and I would kindly ask and I would greatly appreciate any help on this matter. If possible, a refund would be deeply appreciated. I'm a student and I can't afford to spend any more of my discretionary income, especially in these times of the pandemic. I hope you can understand and I hope for your kind consideration.

    Thank you and I hope to hear back from you soon,

    Szarrii Lim

    slim02@student.ubc.ca

  • Profile Image
    Niko_N
    Answered on February 02, 2021 at 05:12 AM

    Hello Szarrii,

    I have canceled the subscription and refunded the last payment. Expect the refund returned to your card within 5-10 business days.

    Thank you!