Account Problems

  • Profile Image
    Erica Wayne 
    Asked on February 02, 2021 at 09:09 AM

    Hello, I have been trying to login to my account. It keep saying password is incorrect. I changed it and it still says the same thing. Now all the forms I created don't work.

  • Profile Image
    Gaetan_B
    Answered on February 02, 2021 at 10:37 AM

    Hello,

    Thank you for reaching out.


    I can see that your account has been suspended as there was a suspicion of Fake loans (as the forms tend to differ a lot).

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2867515 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Thank you for your understanding