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Erica WayneAsked on February 2, 2021 at 9:09 AM
Hello, I have been trying to login to my account. It keep saying password is incorrect. I changed it and it still says the same thing. Now all the forms I created don't work.
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Gaetan_BReplied on February 2, 2021 at 10:37 AM
Hello,
Thank you for reaching out.
I can see that your account has been suspended as there was a suspicion of Fake loans (as the forms tend to differ a lot).
We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.
In order to reactivate your account, we will have to delete the offending form.
Or, kindly provide us the following information:
1. The URL where your form is used.
2. Your website or proof of affiliation to a legitimate institution.
We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.
Send these proofs to reviewers@jotform.com with Thread #2867515 as your subject. We will let you know about the status of your account after a thorough review of your proofs.
Thank you for your understanding