What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrade Account Assistance

    Asked by dpatac on November 03, 2013 at 07:34 AM

    Your site is not user friendly.

    How am I suppose to downgrade when you have display:none on the billing link?

    Although I like your service these problems make me loose faith.


    Please downgrade my account.

  • Profile Image

    Answered by Cesar on November 03, 2013 at 08:50 AM

    It appears as though the website is not being displayed correctly. Kindly clear your browser's cache and log back in to your account, also do try a different browser if the issue perists. Then retry to process the downgrade.

    These are the steps to achieve this:

    Click on the Profile icon on the top right corner of the JotForm page
    Click on Account
    On the Account window, click on the Billing option
    On the Billing page select the plan you want to switch to, then confirm your selection 



    If you need further assistance, do let us know. Thank you.


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