Inventory Widget not loading properly

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    joanfeldman
    Asked on February 02, 2021 at 10:38 AM

    The inventory widget on my form is not loading properly when viewed on a PC computer running Windows 10, web browser, Chrome. It looks fine when viewed on a Mac.

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    Katherine_W
    Answered on February 02, 2021 at 12:55 PM

    Hi there,

    Happy to help!

    I am using a PC computer running Windows 10 and using the Chrome web browser myself, and I am unable to replicate the issue. This is what I see when I click into your form:


    1612288249_601990f9b51c6_


    Is the form embedded into an external website where you are experiencing this issue? If so, could you please send us the external URL of where the form is embedded?

    If you switch browsers, or clear your browser cookies and cache, does the issue persist?

    If the issue does persist, are you able to send us a Browser Console Log Report when the error occurs? Here's how-to-get-a-console-report-from-most-common-browsers

    We await your response.

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    joanfeldman
    Answered on February 02, 2021 at 01:17 PM

    The form is not embedded. The people that had the problem did clear their cache and still had the same issue. One tried it on Firefox and it worked fine but I need this to just work without all of these issues.

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    Katherine_W
    Answered on February 02, 2021 at 02:52 PM

    Hi there,

    Thank you for clarifying!

    I can see now where it is an intermittent error with the inventory widget: as such, I have escalated this to our development team to investigate further. I have noted the urgency of this request.

    As soon as our team has an update for you, we will communicate it to you via this thread.

    We thank you in advance for your patience and understanding.

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    hayk
    Answered on February 03, 2021 at 03:13 AM

    We are sorry for the inconvenience caused to you. We have updated the widget and the problem has been resolved. Please clear your browser's cache and check out the widget once again. Let us know if the issue persists. Thank you for reporting the issue.

    Regards,

    Widgets Team

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    joanfeldman
    Answered on February 03, 2021 at 09:32 AM

    It looks good. Thank you.