Form Filled Out Does Not Match Form Downloaded

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    HER432
    Asked on February 02, 2021 at 11:14 AM

    The form I send to clients to fill out doesn't match the form that I download when it is complete. The downloaded form is an old version and doesn't match the new one the client is signing.

    How can that be fixed?

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    Nik_M
    Answered on February 02, 2021 at 01:33 PM

    Is your issue related to the downloaded PDF Document? If so, please open your PDF Document in PDF Editor and check if the fields are correct. If they are not correct, update them or create a new PDF Document. The new PDF Document will have all form fields.

    Related Guides:

    How to Customize PDF Submissions Report

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    1612290681_60199a798a659_newPDF.PNG

    If you are unable to resolve the issue, tell us to which the issue is related and provide us a screenshot of the issue.

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    HER432
    Answered on February 02, 2021 at 01:36 PM

    Ok, I think that worked for the two contracts that filled out the form with the new language.

    However, why does it also change a previous contract that was on the "older version" as well? Is there a way to see previous versions?

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    Nik_M
    Answered on February 02, 2021 at 02:42 PM

    Can you please provide us a link of the form to which the issue is related and a screenshot of the issue?

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