Form Filled Out Does Not Match Form Downloaded

  • HER432
    Asked on February 2, 2021 at 11:14 AM

    The form I send to clients to fill out doesn't match the form that I download when it is complete. The downloaded form is an old version and doesn't match the new one the client is signing.

    How can that be fixed?

  • Nikola JotForm Support
    Replied on February 2, 2021 at 1:33 PM

    Is your issue related to the downloaded PDF Document? If so, please open your PDF Document in PDF Editor and check if the fields are correct. If they are not correct, update them or create a new PDF Document. The new PDF Document will have all form fields.

    Related Guides:

    How to Customize PDF Submissions Report

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    1612290681 60199a798a659 newPDF Screenshot 10

    If you are unable to resolve the issue, tell us to which the issue is related and provide us a screenshot of the issue.

    Related Guide: How to Post Screenshots to Our Support Forum

  • HER432
    Replied on February 2, 2021 at 1:36 PM

    Ok, I think that worked for the two contracts that filled out the form with the new language.

    However, why does it also change a previous contract that was on the "older version" as well? Is there a way to see previous versions?

  • Nikola JotForm Support
    Replied on February 2, 2021 at 2:42 PM

    Can you please provide us a link of the form to which the issue is related and a screenshot of the issue?

    Related Guides: 

    Where to Find My Form URL?

    How to Post Screenshots to Our Support Forum