JotForm App - Submission Views Issue

  • Casablanca_Guest
    Asked on February 2, 2021 at 11:46 AM

    I am having an issue with the display when viewing submissions for one of my forms. Can you please tell me how I can fix the view to display by name instead of other form fields? Is there a setting to change the view? This only happens when using the App and only with one of my forms. My other form submissions display correctly.

    Jotform Thread 2867959 Screenshot
  • Alexander_G
    Replied on February 2, 2021 at 3:28 PM

    Hello, 😀

    Thank you for contacting JotForm.


    I have cloned and tested your form.

    Screenshot:

    1612297539 6019b543698bd  Screenshot 10

    It seems I am unable to replicate your issue with the cloned form.

    Could you re-install the APP?


    I hope it works for you.


    Best,

    Alex

  • Casablanca_Guest
    Replied on February 2, 2021 at 3:55 PM
    Hi have removed and reinstalled the app and I am still having an issue. I
    would like to see the First and Last Name instead of the Guest/Tenant Field
    when I load the submission data.
    ...
  • Alexander_G
    Replied on February 2, 2021 at 5:22 PM

    Hello,

    I tested your form again.

    If you move the Name to the first position of the form you will be able to see the name as a theme:


    1612304461 6019d04d6bd4a  Screenshot 10

    1612304475 6019d05b2fd83  Screenshot 21


    Please, give it a try.


    Cheers,

    Alex

  • Casablanca_Guest
    Replied on February 2, 2021 at 5:33 PM
    Ok, thank you for your help.
    ...