Form Not Found

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    Madisyn Hurt 
    Asked on February 02, 2021 at 12:33 PM

    I can't sign into my JotForm. I've tried to log in using Facebook but it won't let me. When people try to use my forms it say "FORM NOT FOUND" "THIS FORM IS DISABLED". I need helping getting it running again fast!!!!

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    Ariel_P
    Answered on February 02, 2021 at 04:47 PM

    Hello,

    For further assistance, let me coordinate this with the team. We'll get back to you with an update.

    We appreciate your patience.

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    Ariel_P
    Answered on February 03, 2021 at 09:31 AM

    Hello there,

    Thank you for waiting.

    The following form on your account madisyn.hurt received a copyright infringement/plagiarism complaint.

    https://www.jotform.com/210114147070035

    In order to reactivate your account, we will have to delete the offending form.

    If you need further assistance, please feel free to contact us.

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    Madisyn Hurt 
    Answered on February 03, 2021 at 10:55 AM
    I deleted my form. Now how do I get back into my Jotform
    Sent from my iPhone
    ...
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    Ariel_P
    Answered on February 03, 2021 at 12:16 PM

    Greetings,

    The https://www.jotform.com/210114147070035 form is still in your trash folder. Apologies for the inconvenience, but in order to reactivate your account, we will have to purge the offending form.

    Let us know if you have further questions.

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    Madisyn Hurt 
    Answered on February 03, 2021 at 12:22 PM
    They are now purged. Now how do I get my Jotform back
    Sent from my iPhone
    ...
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    Laura_L
    Answered on February 03, 2021 at 03:46 PM

    Hi Madisyn,

    Thank you for deleting the form.
    I have now activated your account, and you should be able to log in again.

    Please try logging in to your account, and please let us know if you would encounter any issues with the login process.

    Thank you!