Do not have option to encrypt form

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    amgteam
    Asked on February 02, 2021 at 12:48 PM

    Hi there, I am wanting to encrypt my form but I don't seem to have the option under the form settings. On the instructions I've found, the toggle to turn on encrypted data should be between the unique question and form title fields, but it isn't there. How can I encrypt my form? It also says "11 accessibility problems found" and I'm not sure what that means.

    Screenshot
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    Yuta_J
    Answered on February 02, 2021 at 05:25 PM

    Hi @amgteam,


    Thank you for reaching out to us. The layout of FORM SETTINGS might be changed and looks different from the one you see on our Knowledgebase page. However, you should be able to find "Encrypt Form Data" filed between "Password Protection" and "Allow Submission Editing". Please check the image attached.


    1612304786_6019d1928bff9_The_Easiest_Onl


    Also, accessibility problem means that there might be some fields that would not be friendly to some users who might be visually impaired or having difficulty reading small words on the form. You could still publish your form regardless, however if you expect that your form users would fall into those category, it is a good idea to take this into account.


    If you have any other questions or require further assistance, please reach out to Jotform support again.


    Best,


    Yuta

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    amgteam
    Answered on February 02, 2021 at 05:50 PM

    Hi Yuta, thank you for your response. I checked where you specified and still do not see the encrypt data toggle. Then I had the idea to check a different form to see if it would show up there, and I was able to see encrypt data on a different form. However, it does not appear on the specific form settings I am wanting to encrypt. Do you know if there is a reason that it would show up on some forms and not others? Maybe a weird setting, or my form is too long/too many pages? Thanks for the help!

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    Yuta_J
    Answered on February 02, 2021 at 07:46 PM

    Hello,


    May I confirm that the form you do not see "Encrypt Form Data" field is the form named "Stepparent Adoption Questionaire"? If so, this form cannot be encrypted since this is a smart PDF form. If the data is encrypted, the data will not be displayed correctly in PDF format, therefore "Encrypt Form Data" field is also not in the form settings.


    If you are referring to other forms or have any other questions, please reach out to us again and let us know.


    Best,


    Yuta