Adding Barcode under tables not working collaborator account

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    Janelle
    Asked on February 02, 2021 at 12:54 PM

    Barcode under table is working on the main account you can scan barcode. I set up a collaborator account so other can edit it. All the form fields are editable except with the barcode you can't add the code even just typing the number.

    Please refer to the image i have uploaded, you can see that when i click the barcode it wont let me type or scan barcode and it will just go to a blank page.

    Hope someone can help me with this, thanks!

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    Jovanne_A
    Answered on February 02, 2021 at 05:45 PM

    Hi, thank you for contacting Jotform support.

    Please note that you can't manually type in the Barcode field. You need to re-scan the barcode to update its value. To update the barcode, kindly edit the submission entry and re-scan the barcode using the Barcode Scanner widget.

    1612305716_6019d5343c9d8_7b.png

    Also, kindly contact the form owner to give access to collaborators for editing. It seems that the table settings were configured to read-only. This means that form collaborators can't edit the table data.

    1612305873_6019d5d1950bb_7.png

    I hope this helps. Please give it a try and let us know how it goes.

    Thank you.