Cannot see encrypted forms

Hi there,

I am trying to access two submissions that were encrypted. I know we cannot download encrypted forms, but I cannot even view them online - the text is entirely gibberish.

Is there any reason I cannot view my submissions online.

Thanks,

Cody

Hi, you need to use the encryption key file to decrypt the data. Is this the form? https://www.jotform.com/form/203315905728254

You would need to enable the encryption feature, the go to your submissions page where you will be asked to upload the key file.

Also, you may disable the form while you try to decrypt the data.

If the key file is lost, there is no way to decrypt the data. Let us know if you have more questions.