My password reset request email and link expire very quickly

  • Leslie Gale
    Asked on February 2, 2021 at 1:18 PM

    I have requested a reset on my password 3x. As soon as I receive the email I click on it, however, it says it has expired. I received the email and clicked on reset within 30 seconds. I need to get into my forms. Please help.


    Jotform Thread 2868306 Screenshot
  • Kat JotForm Support
    Replied on February 2, 2021 at 5:46 PM

    Hi there,

    Happy to help!

    Could you please confirm that you are using the following steps to reset your password?

    1) Go to www.jotform.com/login and clicking Forgot Password?

    1612305911 6019d5f7b2517 Screenshot 10

    Entering in the email address associated with your account and clicking the Send Reset Instructions button:

    1612305958 6019d6269208a Screenshot 21

    And you are clicking on the latest password reset link in your email? Often, because the emails can "piggy back" off of each other, clicking on an older link is common.