Forms don't load in my app

  • Dylan Johnson
    Asked on February 2, 2021 at 2:26 PM

    What’s happening to the app? Every time I try to open my form it doesn’t load all the way and then says it’s disabled when it’s not and then it won’t let me do anything with it. Along with it won’t let me sign into my original account at dylanjohnsonddj@gmail.com so

    I had to make a new one at dylanjohnsonail@gmail.com and now that one isnt working either
    .
  • Basil JotForm Support
    Replied on February 2, 2021 at 7:00 PM

    Hi,

    Can you try uninstalling the app and downloading it again to make sure you are using the latest version of the app?

    If the issue still persists, can you provide the type of device you are using for us to try to replicate the issue?

    Looking forward to your reply.

  • Dylan Johnson
    Replied on February 2, 2021 at 7:44 PM
    So I tried that on my iPhone and iPad and the same issue happened on both.
    I even tried creating a new account and even then it happened again.
    Thank you for responding,
    ...
  • Vanessa_T
    Replied on February 2, 2021 at 8:32 PM

    For your dylanjohnsonddj@gmail.com account, please see my response on your other ticket here:

    https://www.jotform.com/answers/2868636

    Meanwhile, for your dylanjohnsonail@gmail.com account, will be answering you in the ticket linked below shortly:

    https://www.jotform.com/answers/2869485