Adobe Sign Widget Issue

  • stephenruminski
    Asked on February 2, 2021 at 2:33 PM

    When I try to add the Adobe Sign widget, it completely freezes up the form builder page. Is this a know issue or is there a fix?

  • Cecile JotForm Support
    Replied on February 2, 2021 at 7:15 PM

    Hi,

    I tried adding Adobe Sign widget to my demo form to test. However, I was not able to replicate the issue.

    1612311193 6019ea999ea02 11 Screenshot 10

    I have cleared your form cache. Could you please clear your browser's cache as well?

    Guide: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

    If the issue persists, kindly let us know.

    Thank you.

  • stephenruminski
    Replied on February 3, 2021 at 5:55 PM

    Thank you. I think what was causing issues with the entire form was the PDF Embedder widgets I had. It kept locking up, but once I deleted those the Adobe Sign widget will add. Now I am having the issue of adobe sign having an error authenticating. It was doing this prior which was why I stopped trying to use it.

  • Cecile JotForm Support
    Replied on February 3, 2021 at 7:42 PM

    Thank you for the update.

    You have several options to add signature to your form aside from Adobe Sign widget. See guide below to know more.

    Guide: How-to-add-an-e-signature-to-your-form

    Should you have any other concerns, please do not hesitate to tell us.