Adobe Sign Widget Issue

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    stephenruminski
    Asked on February 02, 2021 at 02:33 PM

    When I try to add the Adobe Sign widget, it completely freezes up the form builder page. Is this a know issue or is there a fix?

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    Cecile_A
    Answered on February 02, 2021 at 07:15 PM

    Hi,

    I tried adding Adobe Sign widget to my demo form to test. However, I was not able to replicate the issue.

    1612311193_6019ea999ea02_11.gif

    I have cleared your form cache. Could you please clear your browser's cache as well?

    Guide: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

    If the issue persists, kindly let us know.

    Thank you.

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    stephenruminski
    Answered on February 03, 2021 at 05:55 PM

    Thank you. I think what was causing issues with the entire form was the PDF Embedder widgets I had. It kept locking up, but once I deleted those the Adobe Sign widget will add. Now I am having the issue of adobe sign having an error authenticating. It was doing this prior which was why I stopped trying to use it.

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    Cecile_A
    Answered on February 03, 2021 at 07:42 PM

    Thank you for the update.

    You have several options to add signature to your form aside from Adobe Sign widget. See guide below to know more.

    Guide: How-to-add-an-e-signature-to-your-form

    Should you have any other concerns, please do not hesitate to tell us.