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stephenruminskiAsked on February 2, 2021 at 2:33 PM
When I try to add the Adobe Sign widget, it completely freezes up the form builder page. Is this a know issue or is there a fix?
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Cecile JotForm SupportReplied on February 2, 2021 at 7:15 PM
Hi,
I tried adding Adobe Sign widget to my demo form to test. However, I was not able to replicate the issue.
I have cleared your form cache. Could you please clear your browser's cache as well?
Guide: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
If the issue persists, kindly let us know.
Thank you.
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stephenruminskiReplied on February 3, 2021 at 5:55 PM
Thank you. I think what was causing issues with the entire form was the PDF Embedder widgets I had. It kept locking up, but once I deleted those the Adobe Sign widget will add. Now I am having the issue of adobe sign having an error authenticating. It was doing this prior which was why I stopped trying to use it.
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Cecile JotForm SupportReplied on February 3, 2021 at 7:42 PM
Thank you for the update.
You have several options to add signature to your form aside from Adobe Sign widget. See guide below to know more.
Guide: How-to-add-an-e-signature-to-your-form
Should you have any other concerns, please do not hesitate to tell us.