Naming conventions not working for saved email subject

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    Henderson_Kristin
    Asked on February 02, 2021 at 02:50 PM

    This was working previously, but as of last week the saved forms arent coming over with the name. I have cleared and re put them in and saved them twice.

    1612295320_6019ac98c1f15_

    1612295408_6019acf062f59_


  • Profile Image
    Sigit_W
    Answered on February 02, 2021 at 08:13 PM

    Hi,

    Thank you for contacting support.

    Allow me some time to do some testing. We will get back to you soon.

    Regards.


  • Profile Image
    Sigit_W
    Answered on February 02, 2021 at 10:32 PM

    Hi,

    Thank you for you patience.

    I cloned the above form, and I can replicate the issue. It is not specific to Short Text field, since using Long Text Field also doesn't display the value.

    Cloned form: https://form.jotform.com/210328151527953

    1612322368_601a16402be19_


    I also create a simple form to test continue later option, the issue persist.

    Simple test form: https://form.jotform.com/210328061944047

    1612322971_601a189b720b5_


    1612322545_601a16f16a1d2_

    I will escalate this ticket to our developers for further checking. If we have an update, you will be notified here.

    Regards.

  • Profile Image
    Henderson_Kristin
    Answered on February 03, 2021 at 10:55 AM
    Thank you so much :D
    ...