Unable to see submissions

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    otfwestlake
    Asked on February 02, 2021 at 03:04 PM

    Hi, I have a form that is live and people have been going in and filling it out but I am unable to see any of the submissions. Can you help me with this?

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    Jovanne_A
    Answered on February 02, 2021 at 08:18 PM

    Hi, thank you for contacting Jotform support.

    Please refer to this guide on how to view your form submissions:

    Guide: https://www.jotform.com/help/269-how-to-view-form-submissions

    I hope this helps. Let us know if you have further questions.

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    otfwestlake
    Answered on February 03, 2021 at 10:33 AM
    Hi, this doesn't help actually, it is only showing me 2 submissions and I
    have done multiple tests from different people.
    ...
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    JohnRex
    Answered on February 03, 2021 at 01:09 PM

    I just checked the analytics of the form and there were only 13 views and 2 responses/submissions since it was created:

    1612375595_601ae62b53975_

    https://www.jotform.com/analytics/210263039509148

    You mentioned there were multiple users who submitted the form, can you provide some ballpark figure at least? If it coincides with the total views of the form (as shown in the above screenshot), then it's either some users forgot to click SUBMIT or there were problems submitting the form.

    Is the form embedded somewhere? If so, can you share the link to that webpage and allow us to make test submissions? We'll see if there's a problem submitting the form.

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    otfwestlake
    Answered on February 03, 2021 at 02:00 PM
    i can see that on my end too, I have personally submitted forms and they
    don't show me the name/number.
    ...
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    JohnRex
    Answered on February 03, 2021 at 03:24 PM

    I just tried making a test submission to the form and it went through successfully in the submission Table:

    1612383774_601b061e4eeaa_

    So maybe you are submitting the incorrect form? Could you please try submitting this form again now: https://form.jotform.com/210263039509148? We'll see if the submission will go into the table.