Error message in donation form using Paypal gateway

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    uhsmichigan
    Asked on February 02, 2021 at 03:41 PM

    Hello, we just created a new form to take online donations. It's located at uhsmi.com/donate. We embedded the iframe and have connected our Paypal payment gateway. When we submitted a test donation for $2.75, we received the error message "Declined: the funds could not be captured." Is this a Jotform issue, a Paypal issue, or other?


    Thanks for your help.

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    uhsmichigan
    Answered on February 02, 2021 at 03:47 PM

    UPDATE: turns out this was an issue with the credit card company; they flagged this as a potentially fraudulent transaction. A second transaction went through just fine. Thanks!

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    jherwin
    Answered on February 02, 2021 at 08:59 PM

    Thanks for updating us!

    Let us know if you need any further assistance. We will be happy to help.