Why aren't my submission forms coming to my email?

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    Asked on November 03, 2013 at 08:49 PM


    For years my submission forms came to my email and now they are not?

    What do I need to do to get them emailed again? 


    thank you


    Randi Drasin, MS, RD

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    Answered on November 03, 2013 at 09:08 PM

    The problem is that  the sender email address was not specified on that form so it ended up at our bounce list as your email server provided rejected the submissions, so I set it to noreply@jotform.com

    randi@randisfitness.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <000001417400c9ec-fc91a5b6-2753-49= 2f-a89f-1962488e3a86-000000@amazonses.com> sender rejected. IB504 - 199.127= .232.1

    If you want to use a custom sender email address, please check this guide
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    Answered on November 03, 2013 at 09:39 PM


    This was amazing help! Fingers crossed that the next one that registers comes to my email!

    Thank you again. You guys are on it. Didn't expect to get a response on a Sunday night! :-)


    Randi Drasin