I am having the same issue with my account. Would love to know how to fix. No answer from me, but following for information.

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    CNPRCs
    Asked on February 02, 2021 at 04:15 PM
    I am having the same issue with my account. Would love to know how to fix. No answer from me, but following for information.
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    Cecile_A
    Answered on February 02, 2021 at 05:02 PM

    Hello there,

    As per checking, you are under the Starter/Free plan as well. I was able to replicate the issue using my free account.

    I have escalated this issue to our backend team for further investigation. We'll notify you immediately via this thread once we get an update.

    Let us know if you need further assistance.

    Thank you.

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    Cecile_A
    Answered on February 03, 2021 at 07:35 PM

    Hi,

    We apologize for the inconvenience caused by this issue. In the Starter(Free) plan, you can only add one email recipient for the email notification.  

    There was a UI-related bug which caused this misunderstanding and our backend team has already fixed it.

    To allow multiple recipients, you will have to upgrade your account. See guide below to know how.

    Guide: How-to-upgrade-my-account

    Should you have any other concerns, kindly let us know.

    Thank you.

    Related Guide: Send-notifications-to-multiple-recipients