I am having the same issue with my account. Would love to know how to fix. No answer from me, but following for information.

  • CNPRCs
    Asked on February 2, 2021 at 4:15 PM
    I am having the same issue with my account. Would love to know how to fix. No answer from me, but following for information.
  • Cecile JotForm Support
    Replied on February 2, 2021 at 5:02 PM

    Hello there,

    As per checking, you are under the Starter/Free plan as well. I was able to replicate the issue using my free account.

    I have escalated this issue to our backend team for further investigation. We'll notify you immediately via this thread once we get an update.

    Let us know if you need further assistance.

    Thank you.

  • Cecile JotForm Support
    Replied on February 3, 2021 at 7:35 PM

    Hi,

    We apologize for the inconvenience caused by this issue. In the Starter(Free) plan, you can only add one email recipient for the email notification.  

    There was a UI-related bug which caused this misunderstanding and our backend team has already fixed it.

    To allow multiple recipients, you will have to upgrade your account. See guide below to know how.

    Guide: How-to-upgrade-my-account

    Should you have any other concerns, kindly let us know.

    Thank you.

    Related Guide: Send-notifications-to-multiple-recipients