Overlimit Account: Why my account is overlimited after deleting submissions?

  • Profile Image
    ravenartisanmarket
    Asked on February 02, 2021 at 05:03 PM

    I have deleted the submissions on my form to make room for more date but it says it is still full?
    Could you reset the form please?
    Thank you!

  • Profile Image
    Zahra_S
    Answered on February 02, 2021 at 10:05 PM

    Hi there!

    We apologize for the inconvenience.

    I checked on our end, and it looks like your account is over-limited because it has exceeded the limit for Upload Space. Please remove file submissions from your form to free up space and make sure you download them before deleting because it cannot be recovered once deleted.

    Guides:

    how-to-download-the-submission-files

    how-to-delete-form-submission-data

    I hope this helps. Please let us know if you need further assistance.