What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change Form Submission Email

    Asked by keyashaj on November 03, 2013 at 10:46 PM

    What is another solution for ensuring form submission are sent to CarolinaTransit@yahoo.com?

    I have updated the account to sent submitted forms to CarolinaTransit@yahoo.com. Tonight, I received a submission at the old email address (KeyashaJ@hotmail.com). I confirmed the address in the account settings and on the form. How can I solve this problem?

    Page URL:
    http://www.carolinatransit.com

    email submission email problem settings hotmail
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 04, 2013 at 01:40 AM

    Hi there!

    Let me please inform you that changing your account email address will not reflect to all your existing form notifications, it would only reflect to the new created notifications. You have to open each of your form notifications and changed the recipient emails there. Here's how: Finding out E-mail Address used for submission notifications.

    If we can help you with anything else, don't hesitate to ask.

    Regards!