The account is showing the Overlimit status

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    Asked on February 02, 2021 at 05:55 PM

    Hello Jotform Team,

    On my free account, I have 100MB available space. I reach the limit with my test, so I delete the answer in the tables, but I'm still reach the limit

    Please advice


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    Answered on February 02, 2021 at 10:56 PM

    There are submissions in your Trash folder which is still occupying the space:

    Once you empty the Trash then the upload space should be reset.

    Also, go ahead and clear your account's cache:

    Let us know if you have further questions.


  • Profile Image
    Answered on February 03, 2021 at 03:02 AM

    Helllo Roneet,

    I follow your process but still reach the limit ! Do I need to wait longtime ?

    1612339290_601a585a1bbaf_Screenshot 2021


  • Profile Image
    Answered on February 03, 2021 at 06:10 AM

    Hi Thomas,

    I cleared the forms cache on your account and it appears to have fixed the issue.

    Kindly check again. Let us know if issue persist.