Form is disabled

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    marispe.pnri
    Asked on February 02, 2021 at 07:51 PM

    Hi. For some reason, a form I made was disabled, probably from your end, as I and a few others outside my network have tested it a few times yesterday and earlier this week, and the form was working fine. The form has been disabled last night (hours ago). The functions (tabs on left side of the form) on my dashboard are not loading/working either. I also couldn't log in through my Google account, which I had been able to do for months without problems. I can provide a few more screenshots if you need it. Would appreciate if you could have a look and fix these issues ASAP. Thank you.

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    Jessica_H
    Answered on February 03, 2021 at 12:37 AM

    Hi marispe.pnri, thank you for reaching us.

    I checked your form and account, it appears your account has been suspended by our system. Kindly allow me some time to get in touch with our reviewer team. We will notify you through this ticket soon.

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    Jessica_H
    Answered on February 03, 2021 at 10:48 PM

    Hi marispe.pnri, thank you for the wait.

    Your account has been automatically suspended due to the usage of this logo.

    1612410475_601b6e6b416ed_

    We would suggest updating the email address in your account, affiliated with the logo to avoid our system suspension.

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    marispe.pnri
    Answered on February 04, 2021 at 09:13 PM

    Alright. Thanks for letting me know.

    I prefer to use the same email for this Jotform account for organizing and integration purposes. In this case, I will be changing the form header instead.

    Thank you.