Missing PDF attachment in the email notification

  • Profile Image
    paulyuen
    Asked on February 02, 2021 at 07:54 PM

    Hi there,

    My following form had two submissions that send out notification email without email attachment

    • FCR Client Registration Form - 200907460003240
    • submission 4881205604613151788 on Feb 2nd
    • submission 4881045984616783037 on Feb 2nd


    After realized this problem, I made a test submission which had no problem with email attachment.

    Can you help to see what is the reason behind the problems?

    Thank you very much

  • Profile Image
    Vanessa_T
    Answered on February 03, 2021 at 12:49 AM

    I checked the form but it looks like you have already deleted the submissions.

    Unfortunately, I am no longer able to trace what caused the issue.

    Nevertheless, note that we do have a 5MB attachment limit. I see you have set uploads as attachments, as such, I can only assume that the attachments plus the PDF Document may have exceeded the 5MB total attachment limit, hence nothing was attached.