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paulyuenAsked on February 2, 2021 at 7:54 PM
Hi there,
My following form had two submissions that send out notification email without email attachment
- FCR Client Registration Form - 200907460003240
- submission 4881205604613151788 on Feb 2nd
- submission 4881045984616783037 on Feb 2nd
After realized this problem, I made a test submission which had no problem with email attachment.
Can you help to see what is the reason behind the problems?
Thank you very much
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Vanessa_TReplied on February 3, 2021 at 12:49 AM
I checked the form but it looks like you have already deleted the submissions.
Unfortunately, I am no longer able to trace what caused the issue.
Nevertheless, note that we do have a 5MB attachment limit. I see you have set uploads as attachments, as such, I can only assume that the attachments plus the PDF Document may have exceeded the 5MB total attachment limit, hence nothing was attached.