What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No contact details sent by people who register the form

    Asked by Nat on November 04, 2013 at 04:51 AM

    I'm trying out your service and quickly created a form that asks people to register to an event. The form asks for e-mail address, name, and phone number.


    I registered myself using the form to test it. I received the e-mails from jotform, but it only contains the names of the registrant. Not the contact details (no phone number, no e-mail address). Is this because I'm using a trial version?

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    Answered by gori-mathew on November 04, 2013 at 05:06 AM


    Thank you for contating us.

    The reason as to why you may not be receiving all the fields filled in the form is that you may have made changes to the form notification. You'll need to re-create the Form Notification to fix that.

    First: Delete the existing notification: How to Delete Notifications/Autoresponder

    Second: Create again: Setting Up Email Notification

    I have checked your form and can see that you have created the form under a guest account, please register with us a Free account. Please note that in the free plan you will get all the services we offer even to the paid plans but with smaller upload space allocation and lower number of submissions per month. Please go to our pricing page for more information on how services.

    Do let us know if you need further assistance.