How can I send an automated email to survey respondents on a specific day and time?

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    drexelhillel
    Asked on February 02, 2021 at 11:13 PM

    Hi there,

    I'd like to send an automated reminder email to survey respondents. Is it possible to set it to deliver the email to all respondents at 12 pm on the Friday after they fill out the form?

    Thank you,

    Anna

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    ashwin_d
    Answered on February 03, 2021 at 04:55 AM

    Yes it is possible to achieve your requirement by taking advantage of our "Send emails later" feature of auto-responder email alert which will allow you to schedule email when it needs to be sent. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/535-send-emails-later-using-autoresponder-email

    Hope this helps.

    Do get back to us if you have any questions.

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    drexelhillel
    Answered on February 03, 2021 at 11:39 AM

    Thanks for your help! I don't see a way to specify a particular time, though -- can you help me with that?

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    ashwin_d
    Answered on February 03, 2021 at 12:47 PM

    Please accept my apology as I missed mentioning this earlier. Unfortunately it is not possible to configure "Send Email later" to trigger on a specific time. You can only configure on the date/day and the emails will be sent to the user but there is not fixed time as they are triggered in time slots.

    Hope this helps.

    Do get back to us if you have any questions.