Voice recorder widget showing an error on phones

  • thanhhoayb.95
    Asked on February 3, 2021 at 1:36 AM

    i'm using voice recoder and paragraph to put my audio file.then i can open this by computer but i can't open it on my phone(Browser does not appear to be WebRTC-capable.Please use another browser). please check my form and tell me what i do uncoreact !

    https://form.jotform.com/2103148143860481612334199 601a4477f3f67 IMG 2331 Screenshot 101612334237 601a449da7fad IMG 2332 Screenshot 21

  • Girish JotForm Support
    Replied on February 3, 2021 at 6:02 AM

    I can see that you are facing an issue with the Voice recorder widget,

    Are you testing this on an iPhone?

    I tested your form on an iPhone but was not able to replicate this error:

    1612349964 601a820c05314 IMG 3572 Screenshot 101612349963 601a820ba0bf9 IMG 3573 Screenshot 21

    I clicked on the record button and got the prompt to allow the form to access the phone microphone.

    After that, I was able to successfully record the audio.

    Could you let us know how you are testing the form? Have you embedded the form or are you testing the direct form link?

    On which mobile are you testing the form?

    Have you tried testing on a different device to check if you are still getting this error?