Voice recorder widget showing an error on phones

  • Profile Image
    thanhhoayb.95
    Asked on February 03, 2021 at 01:36 AM

    i'm using voice recoder and paragraph to put my audio file.then i can open this by computer but i can't open it on my phone(Browser does not appear to be WebRTC-capable.Please use another browser). please check my form and tell me what i do uncoreact !

    https://form.jotform.com/2103148143860481612334199_601a4477f3f67_IMG_2331.PNG1612334237_601a449da7fad_IMG_2332.PNG

  • Profile Image
    gerardw
    Answered on February 03, 2021 at 06:02 AM

    I can see that you are facing an issue with the Voice recorder widget,

    Are you testing this on an iPhone?

    I tested your form on an iPhone but was not able to replicate this error:

    1612349964_601a820c05314_IMG_3572.PNG1612349963_601a820ba0bf9_IMG_3573.PNG

    I clicked on the record button and got the prompt to allow the form to access the phone microphone.

    After that, I was able to successfully record the audio.

    Could you let us know how you are testing the form? Have you embedded the form or are you testing the direct form link?

    On which mobile are you testing the form?

    Have you tried testing on a different device to check if you are still getting this error?