submission error

  • Profile Image
    Swillis1
    Asked on February 03, 2021 at 05:12 AM

    Hi

    I am very disappoint regarding JotForm. We have been using Jotform over 2 years now and we are starting to hit issues with our forms. Since October 2020 when our contractors submit the form it now missing information such as dates, files and important information. When we receive an email all the information is on the email but missing from the pdf. Does not matter how many times we update the form it works for so long and then it goes back to missing the information.

    Can you please explain why this happening?

    How can we stop this from happening?

    Lookforward to your response from a very disappointed customer


    Phone 00 44 7753233916

    email stephen.willis@nu-heatnortheat.co.uk

  • Profile Image
    Jovanne_A
    Answered on February 03, 2021 at 07:28 AM

    Hi, thank you for contacting Jotform support.

    We apologize for the inconvenience this may have caused.

    As per checking, there are several forms under your account. Could you please tell us the Form URL in question so we can check and investigate the issue?

    We look forward to your response.

    Thank you.