Attach file button does not work in Safari

  • Profile Image
    NCET2
    Asked on February 03, 2021 at 07:46 AM

    I tested this in other browsers and it doesn't seem to be working in Safari. Please see the screen recording to see the error here: https://www.dropbox.com/s/8dyd3wwgdslyba2/jotform%20error.mov?dl=0

    Thanks.

  • Profile Image
    Jovanne_A
    Answered on February 03, 2021 at 09:05 AM

    Hi, thank you for contacting Jotform support.

    I tested your form with Safari,, and it seems to be working fine on my end.

    1612361021_601aad3d2dd89_2.gif

    Could you please try clearing your browser cache and see if that can help?

    If the issue persists, please provide us with your current OS and Safari App version.

    We look forward to your response.

  • Profile Image
    NCET2
    Answered on February 03, 2021 at 09:22 AM
    Hi,
    It’s still not working for me. I cleared cache and history. Current OS is Mojave 10.14.6, Safari v. 14.0.2
    Thanks.
    Best regards,
    NCET2 Support
    --
    National Council of Entrepreneurial Tech Transfer (NCET2)
    HOME: http://ncet2.org | Twitter: @NCET2 | @USDemoDay
    ...
  • Profile Image
    Jimmy_D
    Answered on February 03, 2021 at 10:35 AM

    Hi there!

    This seems to be an actual issue with Mac OS Mojave.- Here is a discussion that I found on apple.com where other users with Mojave reported the same issue. https://discussions.apple.com/thread/252051818

    It looks like the apple support solution was to use a different browser.

    My colleague have checked on Mac OS Big Sur and it worked.-

    1612366486_601ac296a3270_image.png

    I recommend you use a different browser, or try upgrading your OS version. You can also reach out to apple support for help.

    Let us know if you have any other questions.

  • Profile Image
    NCET2
    Answered on February 03, 2021 at 11:11 AM
    Thanks so much. This helps a lot!
    Best regards,
    NCET2 Support
    --
    National Council of Entrepreneurial Tech Transfer (NCET2)
    HOME: http://ncet2.org | Twitter: @NCET2 | @USDemoDay
    ...