When a customer tries to submit their form online it comes up saying 'Form is disabled'

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    mcgratsa
    Asked on February 03, 2021 at 09:10 AM
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    Zahra_S
    Answered on February 03, 2021 at 10:43 AM

    Hi there!

    We apologize for the inconvenience.

    I made a test submission on your form and got this error:

    1612365686_601abf76f2642_

    It's explained on this page under section 6: http://www.jotform.com/help/173-Understanding-Form-Errors.

    Form over quota - As explained in the error message, the form has passed its allocated quota and cannot be used at the moment. This error appeared on your form when you reached your submissions limit allocated for the month. The form will not be able to accept submissions any longer when you passed the submissions limit. It's either you wait until your submissions counter resets to zero, which happens every first day of the following month, or upgrade to any of the available paid plans to increase your submissions limits and enable all your forms right away. Every Jotform plan has its monthly submissions limit. See our pricing page for more details.

    On further investigation, this form belongs to slainesmiles (username), and it looks like this form's available space has reached its limit. You can delete your uploaded submission files to create some space in your account. Please download the data before deleting it because it cannot be recovered once deleted.

    Related Guides:

    how-to-download-the-submission-files

    how-to-delete-form-submission-data

    I hope this helps. Please let us know if you need further assistance.