HIPAA: Fillable PDF download button not working

  • Profile Image
    Brooke_Odgers
    Asked on February 03, 2021 at 10:13 AM
    Having same issue.                                          
  • Profile Image
    Ariel_P
    Answered on February 03, 2021 at 10:21 AM

    Hello there,

    Try clearing your browser's cache, or downloading the PDF in incognito or private mode, see if the problem persists.

    If you're still having trouble, it would be helpful if you can provide more detail regarding your concern.

    Were you able to trigger the bug more than once? If yes, how did you trigger it?

    Please share the URL of the form you're working on for us to better assist you. If the form is embedded, please share with us the URL of the page where the form is embedded.

    You can send us screenshots to better illustrate the issue.

    If you could also share the device info as well as the OS and browser version where the issue occurred, that'd be helpful.

    Let us know.

    Related Guides: