Out of upload space

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    Asked on February 03, 2021 at 10:42 AM


    It says that I am out of upload space for my form. I am currently on the free plan. Can I delete some old submissions to free the space or do. I have to upgrade the plan?


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    Answered on February 03, 2021 at 01:50 PM

    Yes, deleting submissions with the file uploads will free up the file storage space for your account. However, that will not restore your monthly submissions limit.

    I see you already did that per your other tickets. I have now reactivated your account. Unfortunately, the reactivation is manual once our system changes your status to Overlimit. You can prevent this by going in and deleting submission as soon as you receive a notice of almost reaching the limit. Our system sends the notice when you're at 90% of the limit.

    I hope that helps.

    Please contact us again if we can help in any way.

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    Answered on February 03, 2021 at 01:51 PM

    By the way, I've marked the other tickets as answered. You still have 87.10 MB of files. You may consider deleting more.