I am having trouble enabling encryption due to my account password

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    Asked on February 03, 2021 at 10:43 AM


    I am having trouble encrypting one of my forms. When I try to set up the key for this it asks me for my password. I put the password in and it says wrong password. I set up this account by signing up through google, which should attach it to my email. However, when I log out of jotforms and try to log back in using my actual username and password, it says I have no forms. But when I log in using google, it takes me to my forms that I have made. Very confused by this. Please help.


    Scott Reynolds

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    Answered on February 03, 2021 at 01:41 PM

    Logging in with Google does not create a separate password for your account in our system. You have to initiate a reset password so that you can set a dedicated password.


    Doing a reset will still allow you to log in with Google. The reset is only needed so you can enable the encryption.