Changed online form but PDF did not change

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    dpoppitt
    Asked on February 03, 2021 at 11:50 AM

    Hello,

    I rearranged the order of the questions on my online form but the PDF submission still shows the old order. What did i do wrong?


    but when i received the PDF submission, the email and phone number are still at the TOP of the form...


    Thanks!

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    Sonnyfer
    Answered on February 03, 2021 at 03:35 PM

    Hi - You did nothing wrong. Perhaps the PDF editor failed to sync with the online form for some reason.

    To fix it, please try re-creating a PDF document. It should capture all the updated fields on your form in their current positioning.

    1612384516_601b090459b39_

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    dpoppitt
    Answered on February 03, 2021 at 04:22 PM
    Thank you. I created a new PDF and I can see that the questions are in the correct place but when I complete the online form and submit they still appear at the top of the form:
    [Graphical user interface, text, application, email Description automatically generated]
    ...
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    Sonnyfer
    Answered on February 03, 2021 at 06:02 PM

    Sorry about that. Are you trying to send a screenshot? Unfortunately, it didn't come through. Please resend it by following this guide.

    Meantime, I cleared your form cache. Could you please check again?

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    dpoppitt
    Answered on February 03, 2021 at 07:00 PM
    Ok I think I got it. I deleted the other forms that were there and then recreated my notifications and now the form looks correct.
    Thanks!
    ...
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    gerardw
    Answered on February 03, 2021 at 11:01 PM

    Thanks for the update and glad to know your issue is solved.

    Should you face any further issues, please let us know.