HIPPA Compliance: Why is my account not upgraded to HIPPA Compliance after signing the BBA?

We signed up for the free coronavirus response program and also signed the Business Agreement for HIPPA COMPLIANCE. We did receive an e-mail with our signed Business Agreement.

My question is: I dont see any indication that HIPPA compliance is added on our account? It still gives me options to sign up for HIPPA compliance? Do I need to do something to activate the HIPPA Compliance? Is there a phone number I can call to assist me with these questions?

Thank you,

Kelly

Hi,

You need to upgrade to HIPAA compliance through your account data page.

Guide: https://www.jotform.com/help/500-how-to-upgrade-to-hipaa-compliance

Please let us know if you require any further assistance.

Is there a phone number I can call to talk with someone? We are under the free version for Covid response which is supposed to include HIPPA compliance. We also did the steps mentioned in the instructions, filled out the Business agreement, etc, but were never taken to any additional steps beyond that. Please advise.
Kelly
...

Hello Kelly,

We apologize for the inconvenience.

I checked your account details and could confirm that you signed the BBA document. I am forwarding this ticket to our backend team for further investigation. You will be notified on this thread about future updates.

Feel free to contact us if you need further assistance.

Hello Kelly,

I apologize for the inconvenience. Your account has been migrated to HIPAA.

If you need further help, please let us know.

Regards,
Utku.