Certain required fields are being submitted as blank even though the logic prevents a blank submission

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    NewIssueUploadForm
    Asked on February 03, 2021 at 12:10 PM

    Hi,

    On our form we have logic to require certain fields based on previous fields. I have noticed that three fields have come in with blank submissions even though they are required. The Issue Size ($) field (#input_99) has been blank in a few submissions and this has no logic requiring/unrequiring it by default it is required. Two other fields, Sale Date (Specific Date) (#month_50, #day_50, #year_50, #lite_mode_50) should be required if Sale Date (#input_49) is set to "specific date". Also, if the ESG Certified Type (#input_85) is filled then ESG Verifier (#input_86) should be required. These fields have come in blank occasionally and the logic should be preventing that. Please let me know how we can resolve this issue.

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    JohnRex
    Answered on February 03, 2021 at 04:42 PM

     The Issue Size ($) field (#input_99) has been blank in a few submissions and this has no logic requiring/unrequiring it by default it is required.

    As I tested your form, the said field is indeed REQUIRED. It won't let me proceed to the next page when I clicked NEXT:

    1612387938_601b1662910dc_

    Were you able to replicate it on your end? Moving on to the NEXT PAGE with the said field blank?

     Two other fields, Sale Date (Specific Date) (#month_50, #day_50, #year_50, #lite_mode_50) should be required if Sale Date (#input_49) is set to "specific date".

    I am also not able to replicate the issue:

    1612388378_601b181a4f986_

    As you can see from the above screenshot, the field is being required as intended.

    Also, if the ESG Certified Type (#input_85) is filled then ESG Verifier (#input_86) should be required. 

    I can't find any condition that makes the ESG VERIFIER as a required field. I only see these SHOW/HIDE conditions:

    1612387354_601b141a96114_

    I would suggest making the fields required in the setting, so the moment it was shown in the form, the user cannot skip from filling it out:

    1612387426_601b1462ebb68_

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    NewIssueUploadForm
    Answered on February 03, 2021 at 05:47 PM

    Thank you for your response. I can resolve the third issue but have been incapable of replicating the first two issues. Based on our submission history our users have been able to replicate it. I am not sure if the field is being cleared out upon submission and perhaps that is why they are capable of submitting the form and proceeding to the next page or if they are finding ways to circumvent the logic and actually moving on to the next page with the information being blank.

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    JohnRex
    Answered on February 03, 2021 at 08:15 PM

    I've inspected the conditions again on your form and saw a few broken conditions like this:

    1612401198_601b4a2e12abb_

    If this is no longer needed, please delete or disable them as this may cause issues on how the form behaves.

    Also, please try setting this to "DON'T CLEAR":

    1612401294_601b4a8ec848d_

    And let's see if the issue will persist on all future submissions.